Refund policy

We want you to be completely satisfied with your purchase from SensoryTouch. If you encounter any issues with your order, we are here to help.

• Return Window: You may request a return within 30 days from the date you received your item.

• Return Conditions: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging with all included accessories.

• How to Initiate a Return: Please contact us at MarachochelchagasDalnegro990@gmail.com with your order number and the reason for the return. Our customer support team will provide you with the return address and further instructions.

• Return Shipping Fees: Unless the item is defective or damaged during transit, the customer is responsible for the return shipping costs.

Refund Policy

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 5–7 business days.

• Refund Method: The refund will be automatically applied to your original method of payment.

• Non-Refundable Items: Certain promotional items or products damaged due to customer misuse may not be eligible for a refund.